All requests for technical service and support for products purchased should be made directly to sonicwall customer service. Turn email into a safe, costeffective productivity tool with dell sonicwall email security hardwarevirtual appliances, hosted services and software. Oneyear support last day orderrepresents the final day to purchase a oneyear support contract or subscription service that bundles support from sonicwall partners. Sonicwalls powerful security solutions give you unprecedented protection from the risks of internet attacks.
Tz series hardware sonicwall product life cycle tables. I do keep my sonicwalls under contract, but it does not cost anywhere near that much for a 215. Sonicwall support content filter intrusion prevention service. It is strongly recommended you obtain a support contract for your dell sonicwall network security appliance as well as the poe switch. At the minimum, you should throw an 8x5 contract on that. Sonicwall aventail eclass sra ex6000 vpn gateway with 1 year eclass support 24x7 overview and full product specs on cnet. Technical support support details service included. Support contracts for products in this phase will continue to be available. So, sonicwalls support services also include crucial software and firmware updates and upgrades, the finest technical support, timely hardware replacement and access to extensive electronic tools. Sonicwall vpn client firewall security company india. The sonicwall gms 24x7 service contract program provides fast, 24x7 technical support to keep network downtime to a minimum.
In addition to support for hardware, dell sonicwall also provides chat, email, web and telephone support as well as unlimited software updates and upgrades for software solutions covered under an active gold, eclass, silver or dynamic support contract. Not only that, comprehensive gms provides support and software updates for the gms application itself. Sonicwall support services for convenient access to all. Software designed for use with sonicwall firewalls. Professional services delivered by sonicwall partners.
If you would like to speak with a support professional, please call one of the support numbers below. Fastvue reporter collates all data received so that you can report and alert across your entire sonicwall deployment. Our support videos help you setup, manage and troubleshoot your sonicwall appliance or software technical documentation get official sonicwall technical documentation for your product. You may be required to have a valid support contract with sonicwall for these to be processed. If gms is deployed on one or more uma em5000 devices, the uma em5000 devices are also covered under the support contract. Sonicwall provides support for sonicwall aventail, email security and continuous data protection series cdp software to those customers with an active support contract on these products. Except for termination of this agreement for customers breach, a perpetual. Sonicwall s powerful security solutions give you unprecedented protection from the risks of internet attacks. Get official sonicwall technical documentation for your product. Get the latest firmware for tz series sonicwall pilot. Upgrade your network security with cybersecurity solutions from sonicwall.
Technical support is available to customers who have purchased sonicwall products with a valid maintenance contract and to customers who have trial versions. A complete suite of security services for sonicwall firewalls that features 24x7 support to stop known and unknown threats. Track users it needs, easily, and with only the features you need. Sonicwall end user general product agreement sonicwall service terms for. Sonicwall standard support soho series 3 year vootwerk. This warranty does not apply if the product has been subjected to abnormal electrical stress, damaged by accident, abuse, misuse or misapplication, or has been modified. You may purchase and activate the oneyear support contract so that the product will be eligible to receive support until the product has reached end of support. So the support services also include crucial updates and upgrades, the fine technical support, access to extensive electronic tools and timely hardware.
You can also filter reports and alerts by sonicwall name or ip if necessary. If you have an active support contract on your sonicwall, update it to the latest firmware first. See the product warranty section below for more information on sonicwall product warranties. Software and firmware support for products in lrm is limited to critical bugs and. Technical support entry level contract work from home sonicwall, inc. A sonicwall support services reinstatement is waived when a multiyear agreement is purchased. To meet the needs of sonicwall gms customers, sonicwall provide several support service programs for sonicwall gms software and the sonicwall appliances under its management. Sonicwall support technical support is available to customers who have purchased sonicwall products with a valid support maintenance contract and to customers who have trial versions. Jan 22, 2019 if you have an active support contract on your sonicwall, update it to the latest firmware first.
Sonicwall gms application service contract incremental. I do keep my sonicwall s under contract, but it does not cost anywhere near that much for a 215. Dell sonicwall aventail eclass sra ex6000 vpn gateway. Dell sonicwall sra 1600 vpn gateway series specs cnet. It runs as a virtual appliance on oits virtual server infrastructure and is comanaged by mike stanley and cam philbeck. Sonicwall encourages all customers to remain on the latest maintenance release of a fully supported version. Go the tab marked downloads and click on download center. Sonicwall end user general product agreement sonicwall. The support portal provides selfhelp tools you can use to solve problems quickly and independently, 24 hours. For any business, based on its size, our it support contract is their feasible solution to achieve the best technical solutions. Sonicwall software support 24x7 technical support for.
Several companies are not much in for internal it support, while others are in line to add more support in their infrastructure, our it annual maintenance contract in dubai is viable for either of the organizations. Purchasing support reinstatement enables you to download only the latest softwarefirmware updates. Oct 02, 2014 1year support last day order represents the final day to purchase a 1year support contract or subscription service from sonicwall. Jun 06, 2019 customers with an active support contract can download sonicwall. Support only applies to gms software, not to the managed appliances. Save the file to your computer and login to the sonicwall unit youd like to update. Mar 29, 2016 all of the important enhancements of this release are available at no additional cost to customers with valid support contracts for sonicwall nextgeneration firewalls or unified threat management appliances. Learn more about products and services by watching the live demo sonicwall security center provides a graphical view of worldwide attacks over the last 24 hours. This umbrella support service delivers all the benefits of a dynamic support 24x7 contract for every dell sonicwall appliance managed through a dell sonicwall gms deployment. Our support videos help you setup, manage and troubleshoot your sonicwall appliance or software. Sonicwall 24x7 support soho series 1 year vootwerk. For gen4 firewalls covered under a standalone support contract, dell sonicwall will honor the support contract until its expiration date, even if that date extends beyond july 1, 20. Sonicwall comprehensive gms 24x7 support technical. All telephone support is now 24x7 from qualified sonicwall engineers hardware warranty protects your investment ensuring replacement if your device fails.
Sonicwall content filtering service enforces protection and productivity policies for businesses and schools by employing an innovative rating architecture utilizing a dynamic database to block objectionable web content. Sonicwall sees dramatic jump in iot malware, encrypted threats, web app attacks through third quarter milpitas, calif. Sonicwall offers a full range of support services including extensive online resources and enhanced support programs tailored to meet the needs of sonicwall s customers. Includes 24x7 telephone, email and webbased support, software updates, access to electronic support tools and moderated discussion groups. It support contract it support in dubai and it solutions. Sonicwall support services is convenient and accessible. Sonicwall offers a full range of support services including extensive online resources and enhanced support programs tailored to meet the needs of sonicwalls customers. Designed for customers with sonicwall sonicwall eclass solutions, sonicwall sonicwall eclass support 24x7 delivers the enterpriseclass support features and quality of service that enterprise companies require keeping their networks running smoothly and efficiently. Protect your organization from advanced security threats, gain greater security control, enhance productivity and lower costs with sonicwall network security services and addons to our firewall hardware. And, because youre purchasing a single coterminus contract, theres only one expiration date for everything, simplifying management and administration while also removing the likelihood of lapsed support coverage. Sslvpn remote access give your employees safe, easy access to the data and resources they need to be productive from a range of devices, including ios, os x, android, chrome os, kindle fire and windows. Gain valuable insight into your dell sonicwall security products and services to optimize security.
Purchasing support reinstatement enables you to download only the latest software firmware updates. After that select your tz series sonicwall from the software type list. Sonicwall support agreements provide technical assistance during standard coverage hours, typically 8x5 or 24x7. Sonicwall support services reinstatement enables customers with expired warranties or support who purchase new support agreements a full 12 months of support from date of activation. This is because new support agreements are retroactively activated to. Manage license, services software and firmware for sonicwall products. My next suggestion is to get the right software, then set up a packet capture to see if your sessions are even making it to the firewall from outside before timing out or being rejected. However, thats not enough to keep your network safe these days. Oneyear support last day order represents the final day to purchase a oneyear support contract or subscription service that bundles support from sonicwall partners. Sonicwall end of support notice corsica technologies. Sonicwall deliver telephone, email and web support along with essential software firmware updates and next business day replacement warranty for all devices with an active support agreement. Customers with an active support contract can download sonicwall. If you receive any software or firmware updates or upgrades, you must be under an active support contract for the product identified by sonicwall as being eligible for the updateupgrade in order to install and use the software or firmware updateupgrade and you may use the software or firmware update only on those products for which you. Sonicwall provides telephone and webbased support, unlimited software firmware updates and upgrades, and hardware replacement rma for units with an active support agreement or covered under the warranty support period.
The contract allows you to update to new versions if issues are found on the switch side, on the firewall side, or when new features are released. Jan 12, 2016 sonicwall support content filter intrusion prevention service. Sonicwall software sup comprehensive gms eclass 24x7. Limited retirement mode lrm limited retirement mode is an announcement by sonicwall to indicate that it will no longer develop or release firmware updates or bug fixes for these products. Sonicwall support services for convenient access to all the support. For customers using sonicwall global management system gms to manage their distributed networks, theres sonicwall comprehensive gms. The sonicwall gms system is the management and reporting system for the sonicwall firewalls deployed at each shield location. All of the important enhancements of this release are available at no additional cost to customers with valid support contracts for sonicwall nextgeneration firewalls or unified threat management appliances.
Sonicwall standard support 8x5 licenses, subscriptions. End of support is an announcement by sonicwall to indicate that it will no longer provide technical support, firmware updatesupgrades or hardware replacement. Although sonicwall gms can import data from multiple sonicwalls, you can only view reports personicwall device. Purchasing a new oneyear support agreement provides you six months of support. For technical assistance, please submit a ticket to our technical support team. Contract maintenance gms eclass 24x7 software support till august 28, 2028 how. Click the button for add to my downloads for the respective firmware version youve selected.
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